Forum Discussion

davebriggs63's avatar
davebriggs63
Tuning in
2 years ago
Solved

Box keeps crashing with error code CS2002 (Fault reported - F010987379)

My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to ha...
  • Lisa_CC's avatar
    Lisa_CC
    2 years ago

    Hi and thanks for making us aware of this issue. It has been reported and a fault ticket has been raised under F010987379. We're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.

    edit - Please see sticky here for updates

baldyslaphead59's avatar
baldyslaphead59
On our wavelength
2 years ago

I'm still getting this too. Channel failed, please check your cables, reboot and try again. I have turned off the box, removed and re-seated all the cables, all to no avail. I also cannot rewind programmes I have been watching for a period of time. I can pause them, and fast forward, but not rewind. Also seem to be getting loads of failed recordings too.

I have reset my box (kept all my recordings) but this had no effect either.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey there, thank you for reaching out and I am so sorry to hear this.

    Thank you for letting me know you've tried all these steps, I am going to send you a PM now. Cheers 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Glad to hear this is now looking okay for you 🙂