Forum Discussion

davebriggs63's avatar
davebriggs63
Tuning in
2 years ago
Solved

Box keeps crashing with error code CS2002 (Fault reported - F010987379)

My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to ha...
  • Lisa_CC's avatar
    Lisa_CC
    2 years ago

    Hi and thanks for making us aware of this issue. It has been reported and a fault ticket has been raised under F010987379. We're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.

    edit - Please see sticky here for updates

efpk1959's avatar
efpk1959
On our wavelength
2 years ago

I have had this problem for most of the week on just one of my two boxes.  When it has been at its worst it will reboot every 5 to 10 minutes.  Everytime shows error code CS2002.  I have rang Virginmedia and gone through the automated tests that takes me to the error codes page to find a solution, but that error code doesn’t exist.  Has there been a recent firmware update?  Or is the box faulty?

Joseph_B's avatar
Joseph_B
Forum Team (Retired)
2 years ago

Hey efpk1959,

Sorry to hear you have been having this issue, I can assure you we are aware of this issue and are planning to roll out a fix for this within the next week, if you please bear with us whilst we process this.

Joe