Forum Discussion

davebriggs63's avatar
davebriggs63
Tuning in
2 years ago
Solved

Box keeps crashing with error code CS2002 (Fault reported - F010987379)

My virgin TV box keeps randomly crashing. Screen goes black for around 10 seconds, then error message CS2002 then box shuts down for 30-60 seconds before restarting..... very annoying and seems to ha...
  • Lisa_CC's avatar
    Lisa_CC
    2 years ago

    Hi and thanks for making us aware of this issue. It has been reported and a fault ticket has been raised under F010987379. We're sorry for any inconvenience caused and thanks for your patience whilst we work on the fix.

    edit - Please see sticky here for updates

JB007665's avatar
JB007665
Joining in
2 years ago

Yes, I have exactly the same issue and it’s very annoying. Seems to happen most on the Sky Sports HD channels for me, Sky Sports News being the worst offender. I’ve looked on this forum and other people are also reporting the error and box reboot so guessing it’s a wider VM issue.