Forum Discussion

Sarahbaker60's avatar
Sarahbaker60
Joining in
7 months ago

Block pin change

My daughter keeps resetting the parental control on the tv. Can you block the pin being reset. 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Sarahbaker60 

    You should set the pin to one she doesn't know then she can't reset it.

    She shouldn't be able to use the Forgot your PIN setting as that requires the account password (memorable word) to be entered (unless she already knows that word, in which case you should sign into My Virgin Media and change that. It's under Settings > Security & sign in details > Telephone security details)