Forum Discussion
- newapolloVery Insightful Person
Hi Sarahbaker60
You should set the pin to one she doesn't know then she can't reset it.
She shouldn't be able to use the Forgot your PIN setting as that requires the account password (memorable word) to be entered (unless she already knows that word, in which case you should sign into My Virgin Media and change that. It's under Settings > Security & sign in details > Telephone security details)
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