Forum Discussion

adnewton's avatar
adnewton
Joining in
6 months ago

360 upgrade error, unable to complete

So I’ve recently had a message to install 360 within app section within my TV Virgin services. On pressing upgrade now, it throws an error message about unable to complete request with a 2D barcode. Scanned barcode but just takes me to a page that offers nothing. Tried app another few times and see same result.

I’ve not had a new remote delivered yet either, but reading some of the comments on 360, I’m reluctant to push this request through via CS.

Is it worth chasing? I have emailed CS, but don’t expect a reply tbh. Very rarely get one, but if I do, it’s normally 3/4 weeks following the initial contact! Awful service.

TIA.

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    6 months ago

    It's my understanding that the upgrade needs the 360 remote to continue. This is probably why you're getting the error code. 

    • adnewton's avatar
      adnewton
      Joining in
      6 months ago

      Ah, OK, but how do we order one? Assumed activating upgrade via app would place that order?

      I’ve not had any info about how to order the remote.

      • HavencroftKev's avatar
        HavencroftKev
        Rising star
        6 months ago

        You'll need to contact Virgin I guess and enquire.

        Upgrading will probably put you on a new contract and if you're a Maxit customer you will lose TNT sports, so think very carefully about upgrading.