Why wasnt I ever told about a switchover?

[ToniJ6971]

My home phone stopped receiving calls so I rang Virgin and spoke (with great difficulty) to a lady who said there'd been a switchover, which I had no idea about and hadn't been told about.  She said I would be sent an adaptor to connect the phone to the router.  I received this adaptor and my son connected it to the router and the phone now can't make or receive calls.  I must still be paying for the phone line but now don't have one. 

[Tudor]

You have yet again been given incorrect information by customer services. There is a switch over from the wired phone socket to using the hub, but at the present it is on hold by all telephone providers on orders from the government. You probably just have a fault on your landline phone. Best to wait for a VM staff member to get to your post, may take a day or two.

[Akua_A]

Hi @ToniJ6971 

Welcome back to our community forums and sorry to hear there is some confusion with your landline and the landline switchover. We want to do our best to help. I can see you are currently in private messages with a member of our team. Please remain in contact there and they will do their best to help.

Thanks,