New Hub for Landline update

[JohnL1966]

Is there any other options apart from the 150 route to ordering a new hub so the landline update can happen. It's incredibly difficult to sort anything out with them and you never get the time back spending hours on hold 😕

[Akua_A]

Hi @JohnL1966 

Welcome back to our community forums and sorry to hear you have been having issues trying to get in contact with our team regarding ordering a new hub for the landline switchover. I can however see you have recently been in contact with our team who have been able to resolve this for you. Do you need any further help regarding this?

Thanks,

[El_Defensor]

150 is a complete waste of time, for anything. A bunch of robots in some far off land, reading from scripts & taking calls for several different companies while wearing whatever "hat" is applicable at the time. I refuse to deal with them. Go straight to the top, I've found it to be the only way you ever get any sense out of Virgin Media.