new monthly mobile phone

[Dreamweaver7879]

Where do I start, spent an hour on the phone to order a new phone, all details given and accepted, then at the end was told it had been parked and to check my email in 24H, Come today 3 days later after trying to web chat call eventually was told order was cancelled, no reason given and do I want to start my order again.

What a complete waste of time and the lack of customer service is diabolical to say the least, also worried as given all my personal details is to what happens with them?

Should it be so difficult to simply order a new phone.

[Gareth_L]

Hello Dreamweaver7879,

Thanks for your first post and welcome to our Community

Sorry to hear your order has been parked

Sometimes when an order is placed on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.

I can take a look at this to see what caused the cancellation.

If you don't mind, I will need to send you a private message to get more details. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L