In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I need to access some Virgin mobile legacy bills from March, April and May 2023, before the transfer to O2, but I just keep going round in circles on the website and end up back on the same page when I click the links for legacy bills. My mobile acco...
I signed up to a VM package at the start of the month that includes an O2 Sim. I included a PAC code so that my number could be transferred to O2.I received an initial email from VM saying that the Sim card works be posted out, but I've received noth...
Hello, what’s the area code for Newcastle ne4?
I have been trying for an hour and a half to speak with the Freestyle team and was finally told just now that they do not work on Mondays. Is this correct? I am trying to access my credit agreement for my mobile device but cannot find my security key...
I have none of my original documents, and cannot locate my credit agreement number or security key. I need access to my credit agreement details. Can anyone help?
I am trying to find out how long is left on my virgin mobile handset agreement. I just keep getting passed from.Virgin to O2. Neither seem to have the answer or are willing to help Mr with my question. It is regarding the handset agreements not tarif...
My password reset link expires immediately so can’t access account. This seems to be the only way to get some attention and it doesn’t appear as if I’m the only person who’s suffered from this. This needs to be fixed.
I have a contract with virgin media for a mobile handset and I would like to pay off the balance. I have signed in to my credit agreement online and I can see my current balance but when I click the option to pay it
Nobody can tell me how much I still owe on my handset and it’s getting really frustrating now!!!
HiI need help obtaining my security key for my handset loan login, is someone able to PM me to help?
