In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
hi i have tried everything to get wifi calling to work does it need enabling at your end please?kind regardsbrian
I have/had three VM SIMs. One for me and one each for two of my kids.All three SIMs are on my VM account.My own SIM was transferred to O2 last night. Will the other two be done later or should they have been last night?Thanks
Good afternoon, I received the following text earlier.Called virgin Custer services, to ask and they told us it's a scam to forward to 7762. However the phone said unable to send. So I Googled 7762 and found the ofcom site saying It's 7726, so I sent...
Had a phone call last week trying to sell me a new package which included O2 mobile for £10 but slightly less for main package, making payment the same. However I do not want to be tied into an 18 month deal with a network that may not work for me. ...
Where do I start, spent an hour on the phone to order a new phone, all details given and accepted, then at the end was told it had been parked and to check my email in 24H, Come today 3 days later after trying to web chat call eventually was told ord...
Short and sweet been through so many different issues past 2 months or so and raised a complaint which which expired on Saturday just gone I called 789 as you do to be told Darren from ceo team will call me Monday or Tuesday and that my complaint ha...
I am abroad on hol from scotland to republic of Ireland but unable to use roaming as I did not realise I had to switch it on first from my mobile account. I do not remember my password and the only way to reset my password is via text but I cant rece...
it keeps telling me EC:9999 and I have zero service but the person I’m travelling with has the same phone and contract yet has roaming and service, I can’t even call the number it says to help if you get into trouble it just cuts out I’ve tried resta...
Following call from VM renewing my package i was told need to move mobile to O2.Said could keep my number..VM sent me a Pac code .O2 sent me message to advise order deceived and new mobike number.Received O2 Sim last week.Spent 2 hours on the phone w...
I'm due to be switched over from VM to O2 on 11 July. A few days later I head off to Sweden so EU roaming applies. Has anyone whose already been switched over had problems with roaming the first time? Or do you have to start inputting in new details ...
