In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I had an iPhone 14 pro max which I purchased from Giffgaff and then moved to Virgin. I am having issues back and forth sorting out my phone insurance company. They need Proof of usage and proof of Barring. As I didn't buy the Handset from Virgin they...
What is going on with the signal on virgin mobile for about two years now the wife and I have replaced our phones twice thinking they were at fault but the service has just continued to get worse with terrible call quality on the odd time it connects...
For a long time now I have been using one-time passwords sent by SMS text to verify my credentials with financial institutions. On Thursday 29th June, you migrated my mobile from the Virgin network to the O2 network. Today I tried to log on to a ban...
Text messages to my phone are taking an hour to arrive which locks me out of all services that are setup to use two-factor authentication (banks, utlities etc).As usual it is impossible to find a way of raising this issue with a service desk.
I'm paying for phone internet access but my phone will only connect via a wifi signal and phone access is not available when outside of wifi signal area. Help please !!
HiI haven't been able to log into my VM account since I switched to them. I have checked my inbox and junk for a verification email but do not have one, when I try to login or even try forget password, I get the following error:You haven't confirmed ...
UK 5G vs 4G Mobile Broadband Speeds at Different Times of Day - ISPreview UK
Last month I changed my package and my Virgin SIM was going to be cancelled for the O2 SIM. I did sort this out with someone on here (who was very helpful and patient) and they managed to cancel the cancellation. Which allowed me to keep my old SIM a...
I had Virgin media fibre broadband M250 and a Virgin Mobile 30 day SIM-only package. The mobile package was changed over to O2 earlier this week. It went OK.1. The old Virgin Mobile package was 20 GB monthly and rolled the unused data over. The new O...
Hi,I have registered an account and wanted to log in to it, but the system said that the email has not been verified. Therefore, I applied for an vertification email but have not received it. I have also checked my junk box. Could somebody point me i...
