In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I have been searching for ages for this page, so I can check how much I need to pay. Could someone give me the link of the page? Thanks
Dear Virgin Media , I have been contacting you over the last 6 weeks over this situation and I’m at my wits end, I really need help with this now !! I sold my property in Sept Nov 22, as you can imagine it was a shock when I discovered that a fraudst...
Hello, I currently have an active SAR 100 plan which is set to renew in 10 days. However, my SIM card is not functioning properly; I am unable to make outgoing calls or use data. Despite attempting to contact customer service, I have not received a r...
Hi! I'm looking for some help with my virgin mobile and can't seem to get anywhere. My handset has broken and I have been to Apple who have said that the phone was faulty and even though I am out of warranty, I should be entitled to a repair or repla...
Hi there, I'm on Debt Management Plan and wish to set up a payment plan for pay of an terminated credit agreement with Virgin. I need to provide and email/postal address to StepChange to arrange this. Can you provide this to me please?
Hi, got 2 payments coming out for virgin mobile and 2 for o2 think they maybe contract but sure its finished. Thanks peeps
I have tried now for over 3 months to resolve and issue with a mobile phone since February 2024. It is my daughters phone! Phone was purchased with virgin, March 23 and obviously now with O2.The phone was less than a year old and we called to discuss...
Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even s...
Hoping someone can help me out with finding out the outstanding balance of my Virgin handset. I'm unable to contact anyone at Virgin, the system has clearly been designed to make it almost impossible to confirm details. I haven't received a bill for ...
We took out a loan agreement for a phone and have lost the sercuity key for the loan agreement we just want to pay it off and close the account
