In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I need credit agreement number and security key. I have searched previous emails and don’t have either.
I just want to see my old Virgin account to correct a bill so I can update my phone, but it's asking for a security key.I've checked my emails and physical letters, there is no key. Can someone please DM me a key so I can get this bill sorted.Thanks ...
I have returned an Iphone for recycling, purchased from Virgin mobile. I need a proof of purchase but O2 cannot help. Any suggestions on whom I should contact please
Can someone help me find my security key?
I have a virgin mobile account in my name, the sim has been moved over to o2 but the actual device is still with virgin and o2 can't help me, it doesn't appear on their system. I have tried to log in but email and password not working and when I try ...
This app has stopped detecting my hub 4.
I need to access some Virgin mobile legacy bills from March, April and May 2023, before the transfer to O2, but I just keep going round in circles on the website and end up back on the same page when I click the links for legacy bills. My mobile acco...
I signed up to a VM package at the start of the month that includes an O2 Sim. I included a PAC code so that my number could be transferred to O2.I received an initial email from VM saying that the Sim card works be posted out, but I've received noth...
Hello, what’s the area code for Newcastle ne4?
I have been trying for an hour and a half to speak with the Freestyle team and was finally told just now that they do not work on Mondays. Is this correct? I am trying to access my credit agreement for my mobile device but cannot find my security key...
