In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I’m also having this issue. Could you remove the block on my mobile please so that I can get onto the lotto website. Also Wi-Fi calling doesn’t seem to be working as calls are dropping out when I’m home and have no mobile signal. Not great as try...
Hi I need a copy of the security key for 3 credit agreements in my Family plan, are you able to send these through? I have searched through all my emails and cannot locate them
Morning,I was moved to O2 on 6th August; the bill received from Virgin to cover period 7th August - 6th September was for the full package including mobile.The move to O2 appeared to have happened on the 6th without issue, but yesterday (24th August)...
Not sure if this is a Virgin issue or iPhone issue but I keep getting push notifications saying I have a new voicemail but I don’t. The red dot notification is also on the phone icon but that doesn’t bother me, it’s just the actual notification that’...
Since converting from Virgin mobile to O2 VOLT any attempt to enter radio phone-in competition comes back some time later with ‘Not delivered.’ Checking ‘!’ It says ‘Message was not sent. Tap Try again to send this message’ Do this this and get same ...
Being deaf I used the SMS service to keep in contact with friends. I have a samsung phone. Since O2 took over the mobile phone I keep getting error messages to say that O2 cant send message error 0 I used to use the message facility all the time but ...
Hi there,I have been a loyal Virgin Broadband (and landline) customer for quite a few years. Back in March/April I had a few concerns regarding my monthly payment going up and was in two minds of leaving Virgin. I had a hot (at my end, at least :)) c...
Good Morning All,Please respond if you have any idea how to help. I'm a complete loss of how to move foward with this company now. I am an owner of a Samsung Galaxy Z Flip 3. This phone has been problematic from the onset. Its been repaired twice alr...
Not sure if this is the right board for this but I am on Virgin/o2 volt. I am on o2 network for my mobile but get very bad signal strength at home 1 bar if I'm lucky. My o2 app network status for my location ME101TW Is saying a phone mast close to m...
Hello,I was recently moved to the O2 service from Virgin. My virgin media contract had mobile included, I did not have to pay for it. I was told that after I moved, virgin would make payment to/refund me for the new contract O2 is charging me for. Th...
