In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
My mum spent more than six hours over two days on the phone being transferred between Virgin Mobile and O2. All she wanted was to send her phone off for a screen repair. Was real customer care in place before the deal with O2 or did Virgin give up as...
I was with Virgin been merged to 02 I'm trying to see how long is left of mobile contract and it's asking for a security key. I definitely wasn't sent one iv checked all previous emails. Iv spent so long messing about things shouldnt be so difficult...
I’m trying to find out when my contract which started with VirginMedia ends. I’m having trouble getting the information to work and their site has been painful to use.
I tried to post in the O2 sub and the post button wouldn't let me press it.I'm assuming my SIM card is too old for 5g so need to swap it over to a 5g SIM, I do get 4g but would like 5g, my phone is capable.Anything I find when researching states busi...
Need to pay off my loan agreement but nobody has a clue what im talking about
HiI bought a phone plus SIM card from Virgin 2 years ago. The SIM card has now been cancelled because I am not using it anymore - which I haven’t even received confirmation it has or a final bill. No idea if it actually has! I changed my bank account...
Hi how do I get my security key as I have deleted the original email that it was sent on?
I have a loan agreement with virgin for my handset and trying to seek help how to change direct debit details, I only have the loan agreement with virgin mobile and trying to figure how to sort it was sent to o2 via twitter team but that's not the a...
Virgin moved me to O2 but are still charging me every month. Why…? And how can I a)stop this and b) get a refund?
Hello, I have an outstaing load and I want to pay it off, for a handset. I can access my load agreement but there is not option to pay it- please can you help me. Thanks.
