Virgin Mobile

Handset contract

I’m trying to find out when the contract on my handsets end and how to pay them off early but I can’t seem to get through to anyone on the phone or log in online.can anyone help with this please

Virgin Mobile Credit Agreement

Hi, Im trying to locate my virgin mobile credit agreement and security key and I think I’ve deleted the emails. Is it possible to retrieve these documents?Thanks

Charged for replying by text to VM support Survey

Just a warning to others - yes it will depend on your mobile provider I guess - I reluctantly responded to a text message survey having contacted VM support as I don't believe they take any notice of responses, but I was very angry at the lack of sup...

Pay off virgin handset

I have paid off my virgin contract and have moved providers. I would now like to pay off the remaining balance on my handset that I got with virign as I am still paying for this monthly. How can I do this

Dual charges

Hi I'm being charged for virginmedia mobile contract snd from June 2023 also being charged by o2 how fo i claim a refund from birgin mobile i have been unable to call to speak to anyone

Random payment

Hi hoping someone can help,My partner had a Virgin Mobile account and the sim transferred to O2. They also paid £23.00 a month for a handset and received an email with a final statement to state this had all been paid and the final payment was made o...

Still getting charged from virgin mobile even though contract has ended

From contacting O2 they tell me my contract I initially had with virgin mobile ended on 19/08/23. I still have this mobile number and happy to pay for this. However O2 have been charging me and my wife each for a new sim's we know nothing about. £8.7...

Resolved! Need a phone number to pay off the finance on my virgin device plan.

Hello, can someone please advise me, I have a mobile phone through Virgin finance, I want to pay off the remaining balance. I'm getting messed around by O2 and Virgin saying neither of them can help me. Is there a specific phone number I can call? Pl...

O2 data is rubbish

Since O2 was amalgamated with Virgin, the data coverage has gone down hill. It is not uncommon to have 4g which allows calls, but you can't even load google maps. This I believe is because the O2 network is not robust enough for the number of custome...

Paying an arrears balance

Can anyone tell me how to pay an old arrears balance with Virgin mobile please? I have an outstanding balance of £12 from Jan22 which has been sitting as a default on my Equifax account and I'd like to pay it so it shows as settled. I don't have any ...

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