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VM to O2 switch stuck, no calls or texts on O2 sim.

icliddle
Joining in

on ‎29-07-2023 10:20

Swapped my VM eSIM to O2 SIM 4 days ago now, no incoming calls or texts on O2 sim, ring O2 up and they say ring VM, ring VM up and guess what? "Ring O2".

Supposed to be seamless.....

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3 REPLIES 3

Nathan_B
Forum Team
Forum Team

on ‎29-07-2023 10:43

Hi there @icliddle 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see you've been having issues with your mobile after the switchover to O2, I can understand the frustration with this not being checked by anyone you've spoken to.

I'll be happy to check this for you so I'll send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Johneee
Joining in

on ‎21-09-2023 09:02

Same problem....not acceptable 

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Sabrina_B
Forum Team
Forum Team
In response to Johneee

on ‎21-09-2023 10:32

Hi @Johneee 👋.

Thanks for reaching out to us. Apologies you are having issues with your O2 sim card, in the event of a migration or porting from one provider to another, we would ask you to contact 👉 O2 so that they can contact the team at Virgin Mobile. They have a live webchat where they can look into this further for you.

Sabrina

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