Unable to pay off Virgin Mobile bill

[Rachel22higg]

I was transferred from virgin mobile to o2 last year and want to pay off my phone. I have been asked to enter a security number which I can't remember or find and it won't let me log in to virgin mobile. 

Please can someone help and guide me how I can pay off the remaining balance on my handset?

[Daniel_Et]

Hi @Rachel22higg 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel