Service Barred Excceded Credit Limit

[Kcg73]

I own my phone and wanted to switch to a monthly plan, so chose to leave o2 for virgin. My import and new service was finalised today and immediately after setting up my online account, I saw the 'services barred' message as 'credit limit of £50 exceeded'. My plan is £7 per month so this is completely impossible. I've been on the ph to customer services for hours and they can't seen to resolve the issue or explain it, I'm apparently going to receive a call tomorrow for whatever dept can sort this mess, but not holding my breath. What is going on?

[Molly_T]

Hi Kcg73 👋 welcome to community! Thank you for posting. 

Sorry to hear about these issues with your mobile service following the swap to us Virgin Media. We will need to send you a PM to confirm a few account details so we can investigate and offer further support with this if needed! You can find this in the top right corner of the page in your Inbox. 

Thanks for your patience in the meantime - we can return to this public thread with another update when possible. All the best. 🌞