Proof of Usage

[asury]

Hi,

I have Virgin Mobile sim on a family plan, and the phone I use for it has stopped working. The insurance company requires me to provide proof of usage in respect of this device, and that I need to contact my network provider to request this.
Upon reading some other posts, I understand that this might not be possible from Virgin Media. Could someone please confirm whether this is the case, and how I could get this in writing?

This is so I can provide this to the insurance company.

[Joseph_B]

Hey @asury,

Welcome to the Community Forums and thanks for the post.

Sorry to hear this has happened, can I confirm was the handset purchased through us or did you buy it from a 3rd party vendor?

Joe

[asury]

Thanks for your reply. It was bought from a 3rd party vendor.

[Joseph_B · Accepted solution]

Hey @asury,

Thanks for confirming this, as the phone was not purchased through us, unfortunately we would not be able to provide you anything out with regards to this.

Joe

[asury]

Thanks for confirming this.

Could I get this in writing via email? This is so I can provide the insurance company with this and and show them that their request for proof of usage is unobtainable.

[Joseph_B]

We would not be able to provide this out via email to you as it is not something we would send out for this situation at all.

Joe

[Wallop70]

How do I get a proof of purchase for a mobile phone I bought off virgin. For my insurance claim 

[Chris_W1]

Hi Wallop70, thanks for the message and welcome back to the forums. 

What exact information are they asking for? 

Chris.