Not subscribed to an Oomph Bundle mobile account termination

[St3vo]

Hi, I renewed my virgin media contract in November 22 and this morning I've received an e-mail saying that my mobile SIM will be terminated because it's not part of an Oomph bundle, when I renewed the contract the agent said the mobile wouldn't be changed. I can't understand why 9 months later it's become an issue??

I'd really like to get this sorted so I'm not without a mobile, has anyone else had this?

[Kain_W]

Hi there St3vo,

Thanks for your post and welcome to the community.

Sorry to hear there has been confusion with the package, just to clarify what does the new contract consist of?

Regards,