No roaming network in Spain

[Agargya]

Hi,

I can’t connect to a mobile network in Spain. All the settings are correct and I’ve tried to manual lay choose a network but still no luck!

any tips?

[John_GS]

Hi @Agargya

Thanks for posting and welcome to the community. I am sorry to hear roaming isn't working. Was roaming active before you left the UK? 

If so, what phone are you using please?

Kind regards,

[Agargya]

It worked last time I went abroad (pre covid)!!

I switched it on when we landed.

I have an iPhone XR.

Any help would be great🙏

[John_GS]

Thanks for coming back to me.

As you’re using an iPhone, please can you do the following: Settings > Phone > SIM Applications > Roaming > Mode > Manual > International. If you’re using a newer iOS, then you it will be under Mobile Data instead of phone. Once this has been done you might need to reboot. Let us know if this works for you. 

[Agargya]

Hi John,

Thanks for the tip! I’d tried that earlier and again just now and sadly no joy 😞

[Ashleigh_C]

Hi there @Agargya 

I'm so sorry to hear that and thank you for trying these steps for us. 

I's be happy to take a closer look into this with you via a PM, I'll pop one across now. 

Please keep an eye out for the purple envelope alerting you to a new message. 

Thank you. 

[Agargya]

Thanks for your help!

I managed to get a friend in the uk to phone Virgin for me so all fixed now.