Mobile SIM complaint
When i complained about the increased price of my package in September 23 I was offered an upgrade in broadband speed and reduction in price. I accepted, my contract was changed and after going through the pain of the changeover to a new router (anprox 2 weeks with no broadband) everything settled.
A few months later my credit file showed a drop and an unpaid bill to O2. After much investigation I got confirmation from Virgin and from O2 that virgin had migrated an unused free sim that was part of my original Virgin package to O2.
At no time did anyone at Virgin explain the details of this and there was no mention of a transfer to O2.
O2 did not contact me and I didnt receive a bill for services.
Since December last year I have been in contact with both companies multiple times. Virgin refuse to take any responsibility at all saying that they would have texted the number (it was never even live) to explain all this to me, and it’s all O2 to blame. O2 agreed there should never have been a bill raised so cancelled the account and said they’d write to the credit agencies removing the bad debt. They didnt write. At this point in time my credit rating has been decimated showing 5 missed payments and an account default. Both companies now say they cant even see that the account existed and therefore cant help my predicament, although the customer services operatives that can be bothered to listen to the story do agree that I’ve been treated terribly.
This evening after receiving another Virgin lies and false resolutions letter I’ve spent 2 hours (system said 15 minutes wait time) awaiting a live chat.
Given both companies are in partnership you’d think someone could take the time to sort this **bleep**storm out
I want my credit rating sorted and I want compensated for the huge amount of my time wasted