13-07-2020 16:58 - edited 05-10-2021 17:31
Hi All,
We are aware that some customers may be experiencing issues receiving OTP text messages.
Our support team are investigating this issue and we will update this thread with any progress.
Thanks
Mod Team
on 02-09-2021 17:56
Hi @rtbcomp,
Thank you for coming back with further details.
Would you be able to let us know what handset model you have and whether it has been migrated over to us from another network?
We appreciate your help.
Thank you,
on 02-09-2021 20:24
on 03-09-2021 20:40
Hi rtbcomp,
Could you please confirm if you have had one of our newer purple SIMs? Apologies for any confusion caused.
Kind regards,
Laurie
on 03-09-2021 20:51
on 05-09-2021 08:51
Thanks for confirming @rtbcomp
I will pass on the info you have provided to the relevant teams for investigation.
Thank you for your patience whilst we look for a fix.
Kind Regards,
09-09-2021 13:00 - edited 09-09-2021 13:01
'I will pass on the info you have provided to the relevant teams for investigation.
Thank you for your patience whilst we look for a fix.'
Considering the fact this has been a KNOWN problem for FOURTEEN MONTHS now, and STILL staff on here are asking for information, and repeating the mantra 'thank you for your patience whilst we look for a fix '
The REALITY is, they are not even bothering to look, and there will never be a 'fix' because VM just DO NOT CARE.
in REALITY, Microsoft have developed Windows 11 in LESS time than VM have been 'looking into' the problem, and are no nearer even having a clue what is wrong, leave alone fixing it!!!
Why should they bother, when they just keep on pretending they are 'looking into it' whilst doing nothing, and 'playing customers along' with a load of bullpoo, whilst continuing to take customers money for a service they are unable to provide!!
on 09-09-2021 13:23
on 10-09-2021 13:30
Hi rtbcomp
We are still looking into this and can appreciate it has been an inconvenience
But we can assure you it is still being looked into
Gareth_L
10-09-2021 14:28 - edited 10-09-2021 14:29
'We are still looking into this and can appreciate it has been an inconvenience
But we can assure you it is still being looked into
Gareth_L'
Just as I said, once again the good old 'cut and paste' job. As usual, the same old, same old, same old, same old, etc.
Why won't VM just admit they don't care, and have no interest in sorting out this problem. Try telling the TRUTH, rather than repeatedly 'pretending' that 'something is being done' when its blatantly obvious IT'S NOT!!
In a few weeks/months, we will get the same (cut and paste) reply AGAIN, mark my words!!
on 24-09-2021 11:16
I am not receiving the one time code text from my virgin bank to enable log onto the account. They are sending it and say it is a problem with virgin media !
I am receiving other texts - just not those from virgin money.
Any ideas ?