13-07-2020 16:58 - edited 05-10-2021 17:31
Hi All,
We are aware that some customers may be experiencing issues receiving OTP text messages.
Our support team are investigating this issue and we will update this thread with any progress.
Thanks
Mod Team
on 18-08-2021 10:46
Hi guys,
This issue is still being investigated by our team, my sincerest apologies for the wait and thank you all for being so patient, as and when we can provide an update we will be doing so.
Regards
on 18-08-2021 16:16
A good start for me was to speak to a member of the Executive Team. After months of issues similar to everyone else on here I was successful in resolving the problem.
A new sim didn't resolve the issue but a check on certain settings & tweet here & there workedfor me.
on 18-08-2021 21:59
Hi guys,
This issue is still being investigated by our team, my sincerest apologies for the wait and thank you all for being so patient, as and when we can provide an update we will be doing so.
Regards
on 20-08-2021 08:34
Hi HughJarsse,
Thanks for coming back and requesting an update.
We understand it's frustrating when something isn't quite right however there is no further news. Once we have any we will of course pop an update here. Until then it will be the same message overall I'm afraid.
It's with the correct teams and they are working on this.
The reason different staff are picking this up is because the thread goes in to an available queue when someone posts on here. The staff members will pick the thread up and then reply. Sometimes the same staff member may pick it up but other times they won't.
Just rest assured, once we have an update, we will let you know.
Thanks,
on 20-08-2021 14:58
Well, I have to say - anx reiterate - that I rang them and it was sorted. I have no more problems with OTPs. Thank you VM, even though it took you months of my complaining!
on 31-08-2021 10:35
I've been having a problem for ages where a partial text message is received from Santander. I ask for the OTP to be resent and typically I receive another partial message but a little while later the message may (or may not) be completed.
I use a basic Fonerange phone on a PAYG SIM, which may end up as a GTAP (Gone To Another Provider) SIM.
on 01-09-2021 15:03
Hi @rtbcomp
Can you confirm the below please so I can feed this back to the team as this is still a known issue
Regards
on 01-09-2021 15:17
@rtbcompI use a basic Fonerange phone on a PAYG SIM, which may end up as a GTAP (Gone To Another Provider) SIM.
Your problems will soon be over. You will have to go GTAP anyway
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on 01-09-2021 15:22
The one that eventually got through was 31st August 2021 at 10:16, the one that didn't get through properly was 2 minutes earlier at 10:14.
They were both from Santander bank
on 01-09-2021 15:31