In Spain and my roaming won’t turn on

[Cally07]

it keeps telling me EC:9999 and I have zero service but the person I’m travelling with has the same phone and contract yet has roaming and service, I can’t even call the number it says to help if you get into trouble it just cuts out I’ve tried restarting it and I’ve tried taking the SIM card out and in and I’ve tried putting roaming on in settings and virgin 

[Paul_DN]

Hi Cally07,

Thank you for reaching out to us in our community and welcome, sorry to hear you are unable to use your services while Roaming, is your Sim with Virgin Mobile or O2?

Regards

Paul.

[Cally07]

My sim has just changed to a 02 SIM card 

[Sabrina_B]

Hi @Cally07 👋.

Thanks for reaching out to us regarding this. I am afraid you would have to reach out to O2 regarding this. Please contact them on these available outlets on their website:

👉 Https://www.o2.co.uk/contactus 

Thanks.

Sabrina