Can't buy a new phone in the store

[Cgutie24]

Been trying to buy a new mobile in a physical store. But they are saying that there is an order stuck in my cart and they can't remove it unless someone from the back-end team removes it. Something so simple like removing an order that I can't even see has taken about 3 days to do and still haven't get my new phone.. Tried already in 3 different shops and they all say the same "we need to contact back-end".. Dropping this here in case there is someone who actually can solve this

[Zach_R]

Hi @Cgutie24, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some trouble regarding a mobile order. If you reach out to the team over at O2 by calling 0344 809 0202 (or 202 from an O2 handset), they'll be able to look into any orders on their system and assist further.

Let us know how you get on.

Thanks,