on 17-07-2021 21:58
Every time I watch on catch up I get error codes after 40 -45 minutes viewing .
The codes vary - N27, C130,W02 C501, V210, C133 . Sometimes it works after rebooting the Tivo box , othe ttimes it doesn't . Then the next day it works again for 40 minutes and goes off again.
Why is it happening ?
I've tried ringing and reporting the issue but I got nowhere .
on 17-07-2021 22:44
Do you have TiVo or V6? You've posted in the V6 board but referenced a TiVo. If you're not sure, check here
All the codes you've referenced are potentially related to a loss of internet connection - and the two boxes connect differently.
If you have a TiVo: Check for flashing green LEDs on the front left of the box
If you have a V6: How is it connected to your homehub?
Any further advice does depend on which box you have and the answer to the relevant question above.
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on 20-08-2021 07:55
Yes it is a tivo box , sorry .
The green heart light flashes when the error codes appear .
on 20-08-2021 08:41
@Poll8 wrote:Yes it is a tivo box , sorry .
The green heart light flashes when the error codes appear .
No problem... a flashing heartbeat light on a TiVo means the in-built internet connection has failed, that's a fault.
You can either call into VM Faults to report this (150 from a VM phone or 0345 4541111 from any other phone), or wait on here a couple of days for VM staff to respond.
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on 22-08-2021 09:36
Hi Poll8, thanks for your post.
Apologies for the problems you've had with your TV service. In case this is something you still need help with I will get in touch via PM - just look out for the purple envelope icon and we'll be able to get things sorted for you.
Tom
on 23-08-2021 14:50
Thanks for getting back to me @Poll8, since my previous message a wider area issue with broadband & tv services has been raised and is currently estimated to be resolved later this afternoon.
I can't book an engineer visit while this is ongoing but I will keep my eye on it and provide updates/take further action for you as needed.
Tom
on 23-08-2021 14:57
Thanks
on 23-08-2021 20:39
Thanks for keeping me updated @Poll8. As the area fault is deemed fix but you're still having issues I have arranged a visit from an engineer.
You will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there if needed.
Please let us know how the visit goes, or let us know if there's anything else we can help with.
Tom