Based on the information you provided, it seems you are facing an issue with the sound intermittently cutting out while watching channel 128 (Really) on your TV box provided by Virgin Media.
Here are a few suggestions on how you can contact Virgin Media customer service:
- Website: Visit the Virgin Media website (www.virginmedia.com) and look for the customer support section. There should be options to start an online chat or raise a support ticket.
- Phone: You can try calling Virgin Media's customer service number. The general customer service number is 0345 454 1111 (from a Virgin line) or 0345 454 1112 (from another provider's line).
- Social Media: You can reach out to Virgin Media's customer support team on their official social media channels like Twitter (@virginmedia) or Facebook (www.facebook.com/virginmedia).
- Virgin Media Store: If there is a Virgin Media retail store near you, you can visit and speak to a representative in person.
- Account Management: If you have access to your Virgin Media online account, there may be options to request support or report an issue through the account portal.
It's recommended to have your account details and any relevant information (like your TV box model, issue details, etc.) ready when contacting customer service to help them assist you better.
If the online chat button on the website isn't working, using one of the other contact methods should allow you to get in touch with Virgin Media's customer service team to resolve the intermittent sound issue you're experiencing with the Really channel.
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