TiVo glitch - upgrade possible?

[NigelEbb]

Hi - For a few years our TiVo box glitches when playing recordings - some are worse than others and I suppose we’ve just lived with it. I suspect that I may be eligible for an upgraded box but not sure. Had this one for at least 5 years 

[newapollo · Accepted solution]

Hi @NigelEbb 

Do you also have any problems if you pause a live channel and then press play? If so this would suggest a hard drive problem and your box should be replaced.  VM are now replacing faulty tivo's with V6 boxes free of charge providing you also have broadband with VM.  Please note a box chnage would mean you losing all recordings annd series links.

[NigelEbb]

Yes - this happens too

[Kath_F]

Hi NigelEbb, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,