TiVo box

[EThompson]

My dad is 82 and I’ve tried to sort to get his box back up and running but I still have a constant orange light. I’ve tried to follow the answers from previous questions but am struggling. How do I arrange an engineer without spending/ hrs on the phone waiting for someone to pick up! Help! Thanks 

[japitts]

VM staff do respond on these boards although it's not an immediate service. Youve mentioned following previous answers but not what those were, which may be useful to know.

Have you tried restarting your Dad's box by using the rear-rocker-switch to power it off/on?

[Zach_R]

Hi @EThompson,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that your father is having some issues with his TiVo box recently. As @japitts has also asked, can you please clarify what diagnostics and troubleshooting you've carried out thus far in an effort to remedy this?

Thanks,
 

[EThompson]

Hi, I’ve ensured all cables connected, bought a new HDMI cable and replaced his remote control. I’ve also rebooted the box but it’s still amber. I’m not sure if he needs a new box? Thanks 

[Steven_L]

Thanks for coming back to us @EThompson.

I would be happy to take a further look into this for your father and run some diagnostics on our system but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

[Paul_DN]

Hi EThompson,

Thank you for joining me in a private chat and providing all the relevant information, glad to hear after trying a new Ethernet cable in the TV Box this is now working for your Dad.

In case you have any further issues with the TV service, you can find further support here, If you do need any further help with anything else, do not hesitate to reach back out.

Regards

Paul.