TiVo box not rebooting

[MichelleR]

My TIVO box freezes when I change channels and is taking over 1hour 30 minutes to reboot. I have unplugged everything and done all the checks asked but the box still freezes. I have tried to ring to get an engineer to come out and have a look but just keep getting referred to the help questions online . HELP please

[Daniel_Et]

Hi @MichelleR, thank you for your post.

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel