I have sound issues on Really channel, any ideas
I have a tivo and the sound on Really channel is dodgy, we have retuned but no joy. Any ideas.
Forum Discussion
I am not sure which TV box I have but for the second day in a row while watching channel 128 (Really) the sound is intermittent. I have rebooted the box but it is still the same. I used the Virgin Media app to run a check but it didnt find anything wrong. the help guide said to chat on line or call. the chat button didnt work and my Virgin O2 mobile wouldnt connect to 150.
so how do we contact to customer services? do they still exist?
the Really channel sound was perfect when I tried it on Freeview so I know that it is not my TV.
Hi petersladdie
For Virgin Media TV, Broadband or Home Phone queries, dial 150 from your Virgin Landline or call 0345 454 1111 from your mobile (it's included in your free minutes, but chargeable after 60 minutes so redial if the call is going over the hour mark).
Based on the information you provided, it seems you are facing an issue with the sound intermittently cutting out while watching channel 128 (Really) on your TV box provided by Virgin Media.
Here are a few suggestions on how you can contact Virgin Media customer service:
- Website: Visit the Virgin Media website (www.virginmedia.com) and look for the customer support section. There should be options to start an online chat or raise a support ticket.
- Phone: You can try calling Virgin Media's customer service number. The general customer service number is 0345 454 1111 (from a Virgin line) or 0345 454 1112 (from another provider's line).
- Social Media: You can reach out to Virgin Media's customer support team on their official social media channels like Twitter (@virginmedia) or Facebook (www.facebook.com/virginmedia).
- Virgin Media Store: If there is a Virgin Media retail store near you, you can visit and speak to a representative in person.
- Account Management: If you have access to your Virgin Media online account, there may be options to request support or report an issue through the account portal.
It's recommended to have your account details and any relevant information (like your TV box model, issue details, etc.) ready when contacting customer service to help them assist you better.
If the online chat button on the website isn't working, using one of the other contact methods should allow you to get in touch with Virgin Media's customer service team to resolve the intermittent sound issue you're experiencing with the Really channel.
Hi petersladdie,
Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with the audio from your TV service. I've checked over things on our systems but I'm not detecting any known faults currently that would explain this. Are things any better today?
If the issue is still present, have you noticed it on any other channels that you're aware of or only that one? Have you also ensured all of the connections to and from both the TV and the box are tight and secure?
Thanks,
Zach, thanks for your reply. the email notification that you had replied has gone straight to my junk folder so that is why it has taken me longer than normal to reply.
the sound on Really was better this morning but like other users in this thread it would seem that problems with sound are not being detected by your network systems but it would seem that there is a problem. Manchester and Scotland were locations mentioned, I live in middle England (Staffs) so it would appear to be a national not local issue. I have noticed that intermittent interruptions to the sound happen sporadically, usually on the cable channels. If only we could ring someone and report it at the time!
so just how do I ring customer services now that I no longer use my landline (too tight to pay VM to move my router downstairs when switched to VOIP) and my virgin mobile is now O2? do I have to ring the full 0345 number?
Hi petersladdie,
Thanks for getting back to us here. I can see in a previous post that one of my colleague's has clarified that this was related to a known fault that has since been resolved.
Are you continuing to experience the issue today?
Thanks,
