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Can’t use Netflix !

Emmy82
Joining in

4 weeks ago

Very frustrated!!!! 

been using Netflix in my package for ages….. moved house and it kicked us out and can no longer sign in. 
20 days later still no luck. 45 mins on phone today for lady to cut me off !! No option to add to virgin bill when I sign in

help !! 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

4 weeks ago

You've posted in the TiVo section of the forum, but this box doesn't support Netflix anymore - so what are you watching on?

Are you using a TV-app? A laptop or tablet? Or if a VM TV box, which one? https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

4 weeks ago

Thanks for reaching out to us @Emmy82, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced with Netflix account at your new property.

I'd be happy to look into this for you to have this resolved as soon as possible for you.

Check out the envelope in the top right hand corner for a private message from me

Thanks

David_Bn

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