Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
My TVgo app wont connect to my virgin box.The smart card ID and the CA ID on my box are different, I expect this is because I got a new box when I moved house. How can I get them set the same so that I can set recordings from using the app?Yes, my bo...
Hello, I have received a message today stating that I have reached the maximum number of devices that can be registered on my account and unable to replace any until 01/06/24.I have 2 PCs, phone and tablet. I have tried all browers, cleared the cache...
Hi is there anyone that can help me, every time I use the app on my iPhone it keeps asking me to register it and I’ve done so 3 times and I can’t use it anymore
I am trying to watch sky sports 1 on the sky sports app which virgin says to go to but it saying that I need a subscription which I have with virgin ?
apparenthly no other devices are registered, yet every time i click a program is asks to register i register the dive and nothing lods.Cleared cookies and cache but still no go .Signed out and back 10 times,deleted app and reinatalled same issues
My brother has his iphone 14 pro registered, however everytime he goes on the app, he has to re-register it, now he has used the 3 monthly changes and it is asking him to register the device again despite it being registered already.Any help? Thanks ...
My Virgin Go app keeps asking my phone to reregister it as a device. It is clearly a big problem as so many users are saying the same thing but there seems to be no helpful answers to fix this!
Hi, I have a Samsung S23 Ultra and it keeps asking me to register my device. I register it and it works but when I close the app and reopen it and try to view live TV it askes me to register the same phone again. As a result I have now used all my re...
As title.Each time I visit virgin tv go website it asks me to register the device even though it's the same device. Now as I've done this 5 times I can't use the service I've paid for. I've tried to contact support via chat but keep getting ignored. ...
Could anyone help me, please? I have the Virgin TV Go app on my iPhone. Every time I add a programme to my Watchlist on the app, it confirms that it has been added but it never appears on my Watchlist on my streaming box. I’ve attached a screenshot o...
