TV on the go

TV Go - Connection showing offline

Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Registering devices

Same issue for me on my laptop using Windows 10 / Google Chrome. Please can someone contact me and sort it out. Thanks.

TNT or Virgin Media on MacBook not available

I have tried to download the Virgin TV GO app through the website for Mac but when it goes through to the Apple Store it links to the iPhone version and so unavailable. is there a way of downloading Virgin TV Go app for a MacBook or even watching Vir...

Channel 4 Not available Sorry - we can't play this at the moment 1002

All the other channels seem to be fine on TV Go. Just this one. I tried different browsers and private mode (to isolate issues related to cookies etc) and it is the same.

Resolved! Available programmes on the GO app

Can some please answer the following questions……1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says it is not available…..why??2/ Why can I not watch A ...

Have to re-register devices every time

Hi there, I am having the exact same issue as well. I only use 2 devices but each time I use either of them I have to re register my device and now I have no changes left. I don’t understand how this keeps happening can you help me to fix this plea...

virgin tv go app on pc

hello just wounding if anyone can help my virgin TV go app on my PC was working now its saying cant play at this moment for weeks now

Virgin TV Go - Maximum Devices Reached

Hi,I received a message stating that I have reached a maximum number of devices that can be registered and is unable to replace until 01/06/2024.I recently removed and re-added my devices at the start of this month due to having this same issue last ...

Record Sky Sports Remotely

I'm away from home & want to record Sky Sports remotely using the app but can't see how to do this.

Sky sports app

Trying to watch sky sports app football highlights on mobile phone. Saying Authentication error you have made changes to your accountband will need to login again.I have made no changes and logged in and out 3 times. Still the same problem. Any ideas...

Virgin go

Trying to use Virgin Go on a new laptop running on Windows 11. Can get sound but no video. Virgin Go ok on other devices. Sky Sports is ok on new laptop as well .Is there a general issue?

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