If you are a Virgin V360 user (you have posted on the V360 forum), you need to use the Horizon driven Virgin TV Go app. This does the live channels plus the V360 box control. The Virgin TV Control app is for the older TiVO firmware boxes only.
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I clicked on the icon you suggested and it turned red should I expect page with a picture of a remote control after this?
Also the page says connecting to 360 box and red cancel. Do I need to change a setting on the 360 box to get this working?