Unable to watch recordings on my phone

[Osprey68]

Hi I have recently had a 360 box but am unable to watch any of my recordings on any device except for my tv, also it is not letting me register any devices.

[Ilyas_Y]

Hey @Osprey68 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the poor experience you're having with the TV 360 on your device. 😢
Are you able to confirm your device model and make?

Does this happen on any other device?
Are you able to share a screenshot of what happens when you try to view it? 🧾

Let us know and we can go on from there.

Kind regards,
Ilyas.