TVgo app wont connect to box

[OswinOswald]

My TVgo app wont connect to my virgin box.

The smart card ID and the CA ID on my box are different, I expect this is because I got a new box when I moved house. 

How can I get them set the same so that I can set recordings from using the app?

Yes, my box is connected to the internet! 

I have tried uninstalling and reinstalling on various devices but the result is the same. 

[Ashleigh_C]

Hi there @OswinOswald 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I'm so sorry that you are facing this issue with your service and thank you so much again for posting. I would be more than happy to pop you a private message so we can grab some information and see what we can sort for you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.