Subtitles out of sync - Prodigal Son box set

[MD_UK]

Subtitles out of sync - Prodigal Son box set. They are about 10 seconds early. 

[japitts]

Is this on any specific episode?

[MD_UK]

The first 2 episodes so far. Thanks for the reply. 

[Nathan_B]

Hi there @MD_UK 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that the subtitles on Prodigal Son have been out of sync, have you noticed this on anymore episodes or just the 2 you have mentioned? Is this on one box or multiple?

I'd also recommend checking our TV help page here for further help with this.

If you need further support after checking this, please let us know, we'll be happy to help.

Nathan

 

[MD_UK]

Hi Nathan

thanks for getting in touch. 
It’s the same on the first 3 episodes. I have given up until it’s fixed. 
I have tried all of the suggested fixes but no change. 
thanks

[Sabrina_B]

Hi @MD_UK 👋.
 

Thanks for getting back in touch. Could I please ask your sound set up. Do you have a soundbar and are you using it via Arc set up using a HDMI cable, as optical and Bluetooth and cause a sound delay, also which box type you have, V6 or 360?

Please get back in touch.

Sabrina

[MD_UK]

Hi

No sound bars or anything. V6 box I think. Most other series are fine. 

thanks

[Akua_A]

Just to confirm, is this happening on live TV or on demand? Also, is this the only show you are seeing this delay with?

Thanks,

[MD_UK]

Hi. Yes that show is only available on demand. Most series are fine. I have encountered it once before and see others have also reported such issues. Some series are missing subtitles all together on some episodes I also find. Thanks 

[Carley_S]

Thank you for confirming this @MD_UK 

I'll raise this with the team for them to investigate. My apologies for any inconvenience caused. We'll come directly here with any further updates or questions at all.