Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Streaming on virgin tv go app using mobile data

JCK1992
Joining in

on ‎22-10-2024 20:51

Trying to use the virgin tv go app away from home to watch sport tonight and nothing seems to work just always says its loading and never does. Not a connection issue as my phone network is working with everything else just virgin tv app doesn't want to work. I have tried restarting phone and switching network on and off still no luck. App is fully updated so not sure what else to try any help or suggestions would be appreciated. 

0 Kudos
2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

on ‎23-10-2024 19:04

You should be able to view live channels, but not recordings. In addition to this, the Sky Sports app is known to block devices using a VPN, so this needs turning off.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Lee_R
Forum Team
Forum Team

on ‎24-10-2024 20:16

Hi JCK1992 thanks for posting and welcome to our community.

Sorry to hear you've been unable to use your TV Go service. Please can you advise what type of phone you've been using.  If it's an IOS device, have you been able to test on an Android device? Or any other device? Also, is your software on the device in question fully up to date?

Regards

Lee_R

0 Kudos
Top