Sky sports subscription (through virgin media) not working and manage stream page won't load

[HarryP2]

I cannot access sky sports through virgin stream on my tv, laptop or phone through the virgin media log in link on the sky sports page. When I try to access sky sports, the service says I do not have access to sky sports channels because it is not in my subscription, although I pay extra for this in my internet contract (this was organised on the phone). However, what is making this situation more frustrating than it already is, is that I cannot check if the sky sports subscription has been properly included in my package because my virgin media stream account information won't load when I try to access the my subscriptions page to view, add and remove subscriptions. All I see is the virgin media logo endlessly loading - other people have had this same loading issue on https://community.virginmedia.com/t5/Stream-from-Virgin-Media/Manage-stream-page-wouldn-t-load-so-ca... - which I commented on a week ago detailing my issue and I am yet to receive a response. 

These problems of not being able to access a service I pay for, not being able to access my subscription page and not receiving support yet with this is very disappointing considering the cost of adding sky sports onto my internet package. Any help would from a Virgin media team member would be greatly appreciated. 

[Kath_P]

Hi HarryP2, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had issues with adding Sky Sports to your Stream subscription. If you're unable to view the channels via your Stream box, this would mean that the channels have likely not been added yet. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,