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Re: Online TV website not working

dmlumb
Joining in

Did this get fixed, I have been trying on and off for 2 days to get on the TVGo online using a Windows 11 laptop. It all seems OK until I want to watch something, best I can get is sound but a frozen picture. The device I am using is registered. I have TV Go on my iphone and it works fine. 

 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @dmlumb 

This may be due to browser settings and hardware acceleration.

In Edge please try turning the "Use Hardware Acceleration when available" function to off.

It's under Settings > System & performance >  System

In Chrome it's under chrome://settings/system 

For Firefox follow the instructions <<< here >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi @dmlumb 

This may be due to browser settings and hardware acceleration.

In Edge please try turning the "Use Hardware Acceleration when available" function to off.

It's under Settings > System & performance >  System

In Chrome it's under chrome://settings/system 

For Firefox follow the instructions <<< here >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

The tip on edge has fixed it, thanks. It has been driving me mad for the last 2 days. 😉

newapollo
Very Insightful Person
Very Insightful Person

Hi @dmlumb 

That's brilliant news.

Thanks for updating the thread.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali