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App keeps freezing

bookworm441
Tuning in

When I try to watch  Reginald the Vampire on my tablet or phone it freezes at around the 11min 47 seconds mark. This happens on both devices fault number on the screen is 2004.

2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

Which series/episode are you having problems with?

Others, myself and/or VM staff included, can try replicating it then.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Martin_N
Forum Team
Forum Team

Hi bookworm441,

Thank you for your post. I'm sorry to hear about the issue you're having. 

Are you able to confirm the episode this is happening on?

^Martin