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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 3594 Views
  • 0 replies
  • 2 kudos

Stream box CS9994 error though hub is working fine

I recently moved house, and have been having issues with my stream box since the move. In my old house the box was connected to the hub with an Ethernet cable, but this house is WiFi as the TV and hub are in different rooms.When I first start the TV ...

KB29O by Joining in
  • 815 Views
  • 3 replies
  • 0 kudos

CS994 frequent error

Hi, I'm regularly receiving the above error code even though all my other devices are able to access the internet fine through my Hub 3. This isn't a new issue, it's been going on for months and months, but I'd finally like to be rid of it as it's ve...

andyland by On our wavelength
  • 414 Views
  • 2 replies
  • 0 kudos

Sky witness FBI - season 6 missing

Hi everyone. I have recently joined Virgin and have a small stream box where everything’s comes in via fiber/wifi. I was watching FBI season 6 ep12 yesterday on Sky Witness channel. There should be another episode now (13). Today the whole season 6 h...

Resolved! Adding streaming to an existing contract

I currently have M500 Broadband  (Volt), Mega TV and phone. If a added streaming to this could it run to a separate TV, So one TV runs as is and the second has streaming?

Stream Pixelated

HiAnybody have issues with Pixelated picture on live Tv, had Stream recently installed and noticed on fast moving live Tv and some live shows on BBC and ITV with lots going on in the background the picture is very pixelated, rebooted Stream checked a...

wana73 by Joining in
  • 1852 Views
  • 17 replies
  • 0 kudos

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

jlbj1994 by Tuning in
  • 11063 Views
  • 66 replies
  • 0 kudos

Stream sign-up issues

Hi, hopefully someone can help. I have broadband only internet from VM (no TV) and wanted to get a stream box for £35 activation fee as all the advertising seems to imply.My gf tried to do this today over live chat and was told it was an extra £4 a m...

Nick262 by Joining in
  • 859 Views
  • 4 replies
  • 0 kudos

No credit on Stream subscriptions

Hello,I should have get £20 credit of Stream subscriptions bill of £38.75, but I cannot see that on the recent bill.Will this be applied automatically upon payment, or is this just simply wrong?Thanks.

Stream box

I added the essential entertainment package to my stream box and it’s been stuck on adding… for 3 days. Anyone know how to fix it