Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...
Channel 4+1 just shows a frozen screen shot of Frasier. It's been stuck for a few days now!This has happened in the past on other channels.'It is also happening to others.Not a major issue but I still would not expect it to happen.Please get the tech...
Virgin stream TNT Sports is unresponsive and stuck on ‘Adding…’ Its been like this for a week. How do I reset and start the process again?
Subscribed to TNT Sports weeks ago. Can't watch any TNT channels due to subscription being stuck on pending in my Virgin account. Virgin help centre doesn't offer any help. Anyone got any solutions please?
I have recently purchased the stream box to replace my Sky Q and on the whole, I'm happy with it but there is an audio issue that is becoming quite annoying. On some channels, the audio will cut out for a second or two before coming back. It seems to...
We were sold a broadband and TV package by a door to door salesman.He made it sound as though the TV was a like for like swap for our existing Sky setup. At no point did he explain we were only to receive a Stream box, and how its features were not t...
I was previously subscribed to Sky Sports. I cancelled last month when the fee was increased at the end of my deal. Last Sunday I subscribed again and successfully watched 2 football matches on the TV. Then on Tuesday I noticed the channels were grey...
Can anyone offer advice on setting up subscriptions to sky sports and TNT sports? I see others have had similar problems. Been via help desk, had a technician out and been through the fault and retention teams (Teir 2) but still not resolved since se...
Hi All, I was trying to just have one remote but the settings didn't have Arris VIP5002W-VM. I presume it's Arris as I searched for the VIP5002W-VM model that's on the underside of the virgin stream box.Does anyone know if there is a compatible one I...
Why is my stream pixilated when there's movement? Even someone clapping is pixilated m. Fast movement in dances becomes very blurred I'm on M350 so shouldn't be a slow connection
Two problems:(1) Added subscription using stream box yesterday, still shows on the box as “adding” and can’t view it.(2) Unable to manage stream on line; selecting view package used to show a screen with manage stream on it but that no longer exists;...
