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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Double charged for Disney+?

Hi,I signed up for Disney Plus via Stream yesterday. I have access to the channel now, but when I look at "My Stream Plan" (https://www.virginmedia.com/support/help/tv/streaming) my monthly plan shows Disney+ on their twice and the monthly cost is al...

Virgin Stream Watch Live TV from the beginning

Hi,On Virgin Stream, is it possible to start a live tv programme from the beginning?  For example, if the news starts at 9pm, and I start watching it at 930pm, can I start it from the beginning? thanks!  

SH2017 by Joining in
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Problems with top pics on my TV

They don’t appear to have a clue about technical stuff. I am trying to watch a TV program with Top pics and pictures across the screen. I can’t remove them. When I try to get technical help over the phone I get,If you require technical help press 2, ...

Netflix

Hi I have Netflix included in my TV bundle and understand I should be able to watch this on my iPhone or  iPad as well. However when I go on the Netflix app it is asking me to either sign in to my account or set up an account.Can anyone help with get...

TNT sports..Replay?

HelloLiverpool play Bologna in.the Champions League this Wednesday.I have a Stream box but I'm out and will miss the 8pm kickoff.When I watched and subscribed via Sky Glass (to TNT) it allowed me to replay from the beginning of the match.Can I replay...

Virgin steam box stuck on ‘adding’ entertainment

This has been stuck on ‘adding’ subscription for over a year now and I have spoken to multiple representatives from Virgin to no avail. I even had an engineer out today who replaced the stream box and updated it and our account was still showing ‘add...

Stream box channel 304 (4+1) is frozen

Channel 4+1 just shows a frozen screen shot of Frasier. It's been stuck for a few days now!This has happened in the past on other channels.'It is also happening to others.Not a major issue but I still would not expect it to happen.Please get the tech...

Adadof3 by Joining in
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Resolved! TNT Sports subscription still stuck on pending

Subscribed to TNT Sports weeks ago.  Can't watch any TNT channels due to subscription being stuck on pending in my Virgin account. Virgin help centre doesn't offer any help. Anyone got any solutions please?

Stream Box Audio dropouts

I have recently purchased the stream box to replace my Sky Q and on the whole, I'm happy with it but there is an audio issue that is becoming quite annoying. On some channels, the audio will cut out for a second or two before coming back. It seems to...

cdowkes by Settling in
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