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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Netflix stopped working when took out new contract

Took out new contract on 8th Oct 23 had Netflix in old contract and also in new contract but since new contract it’s stopped working, had no activation email. After now 3 weeks of contacting virgin on online chats been told it’s IT issue and ticket b...

LisaH31 by Joining in
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Virgin Stream Box On Demand issue

Hey so i've Recently just rejoined Virgin Media after a while i had previously used a Virgin stream box and i'm 99% sure that with the stream box that also gave me access to On demand content that was streamed from virgin media directly rather then d...

SDX91 by Joining in
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Netflix activation

I had email from virgin saying my Netflix subscription,( part of a bundle ) was ending due to bundle coming to a end but not as yet , subsequently Netflix billed me ,even my bundle hadn’t ended yet , I took out a new bundle Netflix included ,and stil...

replacement stream box power block

Is it possible to get a replacement power block for the virgin stream box? When we had ours installed the engineer plugged the box straight into the TV and connected the box to our WiFi. Now a little way down the road I would rather have a wired conn...

Resolved! Stream + Computer Screen + Audio

I have my Stream box hooked up to the HDMI on my Samsung PC screen and the video is working fine but there is no sound, I'm guessing because the screen doesn't have any built-in audio output. I understand you're supposed to use a proper TV for this, ...

Resolved! Stream Box Shows Static

I'm trying to install my new Stream Box. It shows a Welcome screen, then Please Wait, then goes to white static and stays like that, briefly turning black every couple of minutes. The light on the box is red. Any suggestions?

BBC 4K UHD on the stream box

Hey peeps.Ive tried searching for this question so I apologies if it’s already been answered. I’m trying to work out if UHD content is available via the BBC app via stream.? Programs like planet Earth 3 for example. I have a 4k Panasonic TV and when ...

Resolved! Apple tv

Is the above now on Virgin Stream, if it is is it Apple TV+ or Apple TV as the plus one is a cut down version?