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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6278 Views
  • 0 replies
  • 2 kudos

Stream Box problems

A couple of days ago I read a comment about ‘Soft Resetting’ my stream box. Well, now, it’s every single day. I’m unplugging the power lead, holding the power button in, doing a soft reset and it works again. But surely I shouldn’t be doing this ever...

Stream box - screen flicks to black

Hi I've had the stream box since may now and it has been constantly throughout this time having the screen keep going to black for a second then bringing the picture back up. I have changed my hdmi cable thinking it could be that and I have also chan...

Stream box not working

Hi, I had my electricity disconnected for a smart meter installation. When the power came back on I can't get my stream box to work. It goes to welcome screen then black. Remote doesn't power anything. I have tried pairing using TV and zero but it ju...

Ma1983 by Joining in
  • 8986 Views
  • 8 replies
  • 0 kudos

Resolved! Stream remote changes source input in LG TV

Recently set up a stream box & just trying to get to grips with things.One annoying problem I’m having is when I switch the stream box on using the remote, it’s powering the stream box on, but also automatically switching to another input. So it chan...

Dom1 by Tuning in
  • 2447 Views
  • 6 replies
  • 0 kudos

Problems booting up stream box

For a few weeks now I’ve had problems booting up my stream box.I can no longer do it from the remote control and press the button on the box. However, now it takes many minutes to boot up, constantly switching between a black screen and a bright blue...

Becdem by Tuning in
  • 586 Views
  • 1 replies
  • 0 kudos

Resolved! Stream Box “Error CS1011”

Hi. I received my Stream box today and have been eager to use it. On first power up I connected it to the internet using the WPS button on my router. The box thought for a bit then threw up the “Error CS1011”. I’ve done the usual power off power one ...

Apps main account limited access

HiHas something recently changed - non-main account holders in my household cannot now access live or recorded progs on the Tivo box via TV Control or TV Go whereas they recently could.I can access all services as the main account holder.Error is:Thi...

stup52 by Joining in
  • 867 Views
  • 3 replies
  • 0 kudos

Steam box electrical outlet message

Hello there, I’ve been having a problem with my streaming box saying that it needs a power electrical outlet. I’m not using the cable given because my son broke it so I bought a new one and it’s not working. Can you help is there anywhere I could get...

Stream box

I am a long standing customer and have today asked for a stream box. I was told they were out of stock for about the next 2 months. I suspect that had I been a new customer one would have magically appeared. If anyone gets one please let me know so t...

PatBC by Joining in
  • 598 Views
  • 1 replies
  • 0 kudos

It’s time to unplug the stream box.

I think it’s time to unplug this stream box and put it in a drawer or something, it’s annoying enough that I have to put up with glitching adverts with sound cutting out on ITV 1 with no cure or resolution in site, but often it does not even turn on ...

corky123 by Dialled in
  • 1418 Views
  • 6 replies
  • 0 kudos