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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6287 Views
  • 0 replies
  • 2 kudos

Resolved! Can’t add/manage Stream Subscriptions

On our two month old Stream box/puck, Any time I go to subscriptions I get “Oops there’s been a technical glitch, please try again later’, it worked when we first had the box installed and that allowed us to sign up for the entertainment subscription...

amcnet by Joining in
  • 1348 Views
  • 2 replies
  • 0 kudos

Not getting the packages I’ve paid for

Hi all!I’ve had the engineer around to install my fibre broadband and a stream box.I added sky sports and TNT sports at the point of purchase but on using the stream box, I don’t have access to these channels and it’s asking me to essentially pay for...

Nishanth by Joining in
  • 667 Views
  • 2 replies
  • 0 kudos

Apple TV

First phone wont read qr code.  BUT phone is working tried on different qr code all ok.So used the " link apple......"  entered code.  Askes for sign up or sign in.  Entered email for new sign up.then nothing.

DaveF56 by Joining in
  • 535 Views
  • 1 replies
  • 0 kudos

Stream and Sky Sports

I signed up for a Stream box as a Broadband customer, and took advantage of the offer of Sky Sports, ÂŁ18ish a month. I’ve activated my stream box but when I go to live channels, the Sky Sports channels ask me to subscribe - which I thought was alread...

Resolved! Sound issues

Good morning I have an issue with tnt sports ultimate on virgin stream the picture is great but I have no sound at all on this channel I’m usually pretty good with this stuff as I have a tech head of sorts but I just can’t get the sound on this chann...

Stream box rebooting

Hi, My stream Box keeps rebooting whilst in the middle of watching a programme. It’s so annoying and I can’t figure out why it’s happening. 

Joeyp86 by Joining in
  • 612 Views
  • 2 replies
  • 0 kudos

TNT Sport red button on stream

Hi all, when I watch a game say on the champion leagues which isn’t broadcast on tnt sports 1-4. I press the red button and when I get the match choice and I select the game I want to watch it doesn’t go to the game I select. It’s  goes to a game alr...

Bid1 by Dialled in
  • 1238 Views
  • 3 replies
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TNT Ultimate no sound

I've recently signed up to TNT. I've only to see one match on the Ultimate channel. Since then it doesn't produce any sound, but perfect picture! I'm now resorting to watching on the regular HD channel. I've tried changing the sound settings on the s...

Virgin Stream using VM Hub 5 in modem mode

Obviously was working fine and then last three days must have had a firmware update Now get your not at home message  whats the work around when using your own equipement and NOT the built in VM wifi    

AMCross by On our wavelength
  • 852 Views
  • 4 replies
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TNT Sports Ultimate in HLG format (dim picture)

I used to subscribe to BT Sports and back then the ultimate 4 k channel was perfect.i recently subscribed again to TNT sports and now I can’t watch the Ultimate 4k channel as it seems to be in HLG format, so the picture is quite dim and low in contra...

corky123 by Dialled in
  • 1853 Views
  • 2 replies
  • 0 kudos