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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
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Stream Box nightmare

I subscribed to Sky Sports HD on the 12th December (my idea was to watch Sports over the Christmas period), I received confirmation the same day from Virgin Media. I don'y remember how I ordered Sky Sports HD (either through my Stream Box or via My V...

stefmles by Joining in
  • 658 Views
  • 1 replies
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Dazn ppv

How do i get my qr code fore 1 month free dazn i think i missed it yesterday during the fight

Rmq by Joining in
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  • 1 replies
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TNT Ultimate No Sound - Virgin Stream Box

Hi, I keep getting no sound only on the TNT ultimate channel on my Virgin Stream box. I am using Sonos speakers however when I set the sound output to TV inbuilt speakers I still get no sound. I've tried changing the HDMI inputs, resetting the box an...

Matt761 by Joining in
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  • 5 replies
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Re: Remote ordered

My virgin stream remote control didn’t work and ordered one via chat  and it came within a week or so. there is a remote app on App Store or google play. You may want to download that and use that. It didn’t work for me as probably I have virgin stre...

Bid1 by Dialled in
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Resolved! Film rental

Advice please-thanks in advance.It seems VM have perfected the impossibility of actually being contacted in almost every way! Cannot speak to a human, live chat/text etc doesn’t work….Rented a film yesterday evening which failed to stream properly ma...

Nothappy16 by On our wavelength
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Resolved! Reactivate Netflix

I need a reactivation code for Netflix. I am seeing a message to Add Payment when trying access Netflix since today. Reading on here looks like the issue can be sorted with a link in my email.Thank you

Cant add Subscriptions to Stream Box

I've been trying to add cinema and sports bundle for the past 3 months. Everytime I contact customer relations they saying it's a problem they cant fix as its upto user to add or remove channels through the application. They told me to remove cinema ...

Can't get Stream box :-(

Phoned this morning in the hope of adding a stream box but I'm not eligible.I have the maxit bundle, or whatever it is called now, with 2 v6 boxes. Just wanted a streaming box for a TV that I don't need a v6 box connected to but been told because I h...

mike_gain by Knows their stuff
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Error CS1011 - have to cancel as still not working

Signed up for new Virgin Media TV, Internet and Mobile a month ago. Agent did a good job of convincing me to upgrade, etc. But TV is still not working because of CS1011. Have been on a few times and still NOT resolved. Done all the resets, etc and st...

Resolved! Can’t add/manage Stream Subscriptions

On our two month old Stream box/puck, Any time I go to subscriptions I get “Oops there’s been a technical glitch, please try again later’, it worked when we first had the box installed and that allowed us to sign up for the entertainment subscription...

amcnet by Joining in
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  • 2 replies
  • 0 kudos