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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5991 Views
  • 0 replies
  • 2 kudos

Record not working

Hi I am unable to record any programs on my virgin box. When I click record on a program, is says “add to watchlist”. But from there I can’t do anything else it just won’t record anything. I have tried downloading the app but there no “planned” recor...

Resolved! Sound issues

Good morning I have an issue with tnt sports ultimate on virgin stream the picture is great but I have no sound at all on this channel I’m usually pretty good with this stuff as I have a tech head of sorts but I just can’t get the sound on this chann...

Stream box rebooting

Hi, My stream Box keeps rebooting whilst in the middle of watching a programme. It’s so annoying and I can’t figure out why it’s happening. 

Joeyp86 by Joining in
  • 597 Views
  • 2 replies
  • 0 kudos

TNT Sport red button on stream

Hi all, when I watch a game say on the champion leagues which isn’t broadcast on tnt sports 1-4. I press the red button and when I get the match choice and I select the game I want to watch it doesn’t go to the game I select. It’s  goes to a game alr...

Bid1 by Dialled in
  • 1217 Views
  • 3 replies
  • 0 kudos

TNT Ultimate no sound

I've recently signed up to TNT. I've only to see one match on the Ultimate channel. Since then it doesn't produce any sound, but perfect picture! I'm now resorting to watching on the regular HD channel. I've tried changing the sound settings on the s...

Virgin Stream using VM Hub 5 in modem mode

Obviously was working fine and then last three days must have had a firmware update Now get your not at home message  whats the work around when using your own equipement and NOT the built in VM wifi    

AMCross by On our wavelength
  • 835 Views
  • 4 replies
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TNT Sports Ultimate in HLG format (dim picture)

I used to subscribe to BT Sports and back then the ultimate 4 k channel was perfect.i recently subscribed again to TNT sports and now I can’t watch the Ultimate 4k channel as it seems to be in HLG format, so the picture is quite dim and low in contra...

corky123 by Dialled in
  • 1831 Views
  • 2 replies
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Limited Offerings

Hi there I’ve been waiting for virgin media to come to town for years now and finally the services become active on my road yesterday, but it seems when I check what I can get on the website it’s only offering me the stream service and doesn’t seem t...

Virgin stream tv

Hello, is a smart TV needed for stream? My parents have an old lcd Sony TV that does have hdmi ports but the stream box doesn't seem to work. Tia

Gavalaa by Joining in
  • 546 Views
  • 2 replies
  • 0 kudos

New customer Stream

Hi, I'm considering ordering Virgin Media and stream.I know that Stream box doesn't record but what is it like for watching on demand? I like watching NFL, NBA and quite a bit of that is overnight. I've had a look on the TV Go app and previous games ...

welma by Joining in
  • 561 Views
  • 1 replies
  • 0 kudos